TYRA support centre

Our basic package costs 65 SEK per child and term, and then you can add the features you want. We also offer an All Inclusive package where every feature is included for 85 SEK. There is also a fixed cost for BankID: 300 SEK per year if you have 20 children or more, and 150 SEK per year if you have fewer than 20 children per preschool. Prices include everything — support, web training when needed and unlimited data usage. If you are part of a larger organisation, contact us at hello@tyra.io to book a meeting with one of our sales representatives.

Go to your settings (the gear icon), click "My Profile" and then your phone number to update it. If you are logged out of TYRA, there is a button that says "I have changed my number", which updates your number through a verification process.

Yes. Before you start using TYRA we sign a Data Processing Agreement (DPA) that is fully adapted to GDPR. The agreement ensures that all data is handled properly and that you remain the owner of it. On top of that we have several technical security layers, two-factor login and encrypted traffic.

When a child leaves, make sure that you and/or the guardians download any data about the child you wish to keep — attendance records, for example, or the child's portfolio. We recommend that guardians download the portfolio directly from TYRA at the end of each term. This is because, under the DPA, we are required to delete all data related to the child once they leave and you choose to delete it. Once the child's data is deleted it is not possible for us to recover anything.

The full app is not available on the web. There is a web interface at web.tyra.io for managing certain parts, such as retrieving attendance data, posting events or printing contact lists. The reason is partly that preschools are moving towards tablets — and where more functionality is needed, a tablet can be paired with a keyboard and becomes almost as usable as a laptop.

As a pedagogue or admin, log in via login.tyra.io. There you can access schedules and attendance statistics.

As an admin, open the Admin module, where you can manage users. Once you invite a user they receive a text message — or a notification in the notification centre if they already have an account. The invited user finds the invitation either in the notification or under Settings > My Connections.

As a pedagogue or admin you can download images from the Blog. The option is not available to guardians, since blog images may contain other children. Open the post and click the image. When it opens in full screen, click it again to see the option to save it. Guardians can always download images from their own child's portfolio.